Trevelyan Group
 

 

 

Logistics

Key Benefits

bulletImproved operations = savings
bulletOptimal deal management
bulletIncreased depth of customer/company relations

Capabilities

Package Delivery / Logistics

The industry, in broad terms, is attempting to:
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 Improved Customer Experience and overall service

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Create a measurable Customer Value Proposition

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 Maximize Network Efficiencies

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Streamline Bureaucracy, Reduce Overhead and costs

The industry demonstrates operational excellence, employs highly qualified people, and uses technology to attempt differentiation.  However there are many issues facing the package delivery and logistics industries today. While the industry excels at operational dimensions, customers now interact with many customer service groups.  The industry has never managed the “one call solution” environment to meet customer requirements. Some of these are:

Customer Recognition

Customer Service:

Single view of the customer 

Pricing

Profitability by Customer

Sales

Commoditization

Tiered offerings:

Contract Compliance

Point of Presence

Refund Analysis

Consignee determination

Loss and Damage Claims

Time specific capture and delivery

Manual Airbill Reduction:

Return and Repair

 

Logistics / SCM

 

 

Reference Accounts

All business activities with the following organizations are confidential and proprietary and often represent significant competitive advantage.

Package Delivery / Logistics

bulletDHL, BAX, Airborne, Chronopost, FedEx/FDX

 

 

 

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Copyright © 1998 - 2007 Trevelyan Group LLC
Last modified: March 27, 2007