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Services Overview
We offer discovery, strategy, positioning, design, development
implementation, measurement, and post-implementation validation of business
solutions related to customer communications. We provide operational
structure, internal communications and training recommendations to successfully
achieve the corporate goals. We have worked with many business sectors and
specialize in:
- Financial Services (Banking,
Insurance, Credit Card)
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Retention, Acquisition and Profitability analysis in retail
banking; Intelligent delivery of information to customer
touchpoints; Prediction and targeting of optimum
customer/product/service offerings; Event-based operational
communications; foundation product offerings for small business.
- Airlines (Customer management,
M&E, Operations)
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Frequent Flyer management; profile development; customer vs.
ticket/PNR knowledge development (security, target marketing); airport
operations; cargo enhanced product management;
Inventory optimization; schedule optimization to customer behavior;
enhanced revenue management; Customer driven equipment
substitution; pricing optimization; CRM strategy and implementation;
enhanced information delivery to point-of-need.
- Logistics (Package delivery,
Rail,)
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Information consolidation; train-build optimization; customer
management;
customer/deal optimization; pricing
- Telephony (Cellular, Local, Long
Distance, Broadband)
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Packaging of products and services; target marketing; win-back strategies
and implementation; product and service link optimization, pricing
stratification; focused messaging across multiple channels.
- Strategy (Customer,
Marketing, Training in complex sales)
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Strategy in all aspects of customer management; training for
complex sales (IT, general sales); positioning and product development
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